FAQ
General Questions
Q: What type of jewelry do you sell?
A: We offer a collection of necklaces and plan to soon offer a wide variety of rings, earrings, and custom-made pieces.
Q: Are your pieces handmade?
A: All of our pieces are assembled by hand in Phoenix, Az.
Q: Do you offer custom jewelry?
A: We are able to do some custom pieces such as initials or birth stones. If you are interested, please use the “contact us” page and let us know what you are looking for!
Q: What materials do you use?
A: Our jewelry is made from high-quality 18k PVD gold. This product is non-tarnish and waterproof.
Ordering & Shipping
Q: How can I place an order?
A: You can place an order directly through our website. Simply add items to your cart and follow the checkout process. If you are in need of custom items, simply use our “contact us” page and email us a detailed description of what you are looking for!
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options.
Q: Do you offer international shipping?
A: Yes, we ship internationally! Shipping rates and times vary based on location.
Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping on average takes between 5-8 business days.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in original condition. Custom orders are non-refundable.
Q: How do I initiate a return or exchange?
A: Please contact our customer service team with your order details to begin the return/exchange process.
If you have any other questions, feel free to reach out. We're happy to help!
